Shipping Policy

Effective Date: 25th April 2025

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At MindTwistBooks, we are committed to ensuring that your order is processed quickly, securely, and with the highest level of care.

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Digital Products

For eBooks, audiobooks, and digital downloads:

• Delivery is instant upon purchase or sent via email/download link immediately after checkout.

• No physical shipment is required for digital products.

• If you experience issues accessing your digital product, please contact us at contact.mindtwistbooks@gmail.com within 7 days.

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Physical Products

For printed books, signed editions, or merchandise:

• Processing Time: Orders are processed within 3–5 business days.

• Shipping Time: Shipping times vary depending on your location. Typically:

  • Domestic (U.K.): 5–10 business days

  • International: 10–21 business days

Please note that holidays, customs delays, or high-volume seasons may affect delivery times.

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Shipping Costs

• Shipping rates are calculated at checkout based on your location and the size/weight of your order.

• International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

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Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us immediately at [Insert your support email].
Please include your order number and photos (if applicable) so we can assist you promptly.

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Order Tracking

If tracking is available for your shipping option, a tracking number will be provided once your order ships.